What’s the deal with this online store?
This is the official SUNNY CORDS store. We made it ourselves so that we could cut out all of the middle men between us and you.
Is it safe to put my credit card number into this mysterious website?
Probably. We don’t store any of your credit card information and we will never share your personal information with anyone else.
We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.
I’m giving SUNNY CORDS as a gift. Can I hide the receipt or include a personal message?
Yes. Send us an email to email@example.com with your requests and additional personal message.
What payment systems do you accept?
We accept PayPal and our own Shopify payment system, which accepts all four regular credit cards: VISA, MasterCard, AMEX, and Discover.
Will you accept BitCoins, CyberBeans, or JuggaloCoin?
Shipping & Returns
My order never arrived.
Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.
My order arrived incomplete or damaged.
Take a deep breath. Contemplate the transience of all things. In your mind’s eye, envision the faces of everyone you love and everything you hold dear, and let them go. Then send us an email. Tell us what you ordered and your order number, and we’ll help you out.
I would like to return my order.
Send us an email at firstname.lastname@example.org.
It’s 2016 and somehow I screwed up the address form.
How is that even possible? Send us an email at email@example.com.
I don’t live in Australia or the Netherlands, the two best countries of the world. Can I still buy SUNNY CORDS?
Yes. SUNNY CORDS are shipped worldwide. So we can send games basically everywhere and they’ll arrive in 5 to 7 days. We can’t send ship any faster than that because economy.
I’ve already made an order, but I’m suddenly impatient and I want to upgrade my shipping to express.
Sorry, we can’t do that. Your order is in God’s hands now.
Here is some text Google made us add to this FAQ.
We don't charge cancelation fees. We generally replace things that arrive severely damaged. If your order needs to be refunded, we'll issue your refund within 5 business days from our last email.
PRIVACY STATEMENT SUNNY CORDS
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
SUNNY CORDS AUSTRALIA
11/110 Ramsgate Avenue
2026 Bondi Beach NSW
SUNNY CORDS NETHERLANDS
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail to Sunny Cords: